Hosting Terms

1. With our hosting package we provide clients with hosting, website backups and an SSL certificate.

2. We endeavour to provide clients with a website uptime of 99.99% during all times outside essential server maintenance and updates, and circumstances beyond our reasonable control.

3. We will take daily backups of all client websites. Guidance Digital is not responsible for any updates or changes that take place between backups and are subsequently lost.

4. Our hosting package can be cancelled at any time by emailing hello@guidancedigital.co.uk. Upon cancelling your hosting package you will have seven working days to share the details of your new hosting provider. Once we have received these details we will transfer your website for you. Any costs associated with this transfer are to be paid by the client.